Help centre

Most questions answer themselves once you know where to look. This is the short version.

Posting an ad

How long does an ad stay live?: 30 days from when payment clears. You can renew from your dashboard a week before it expires.
How much does it cost?: A basic 30-day listing starts at just a few pounds. Featured placement and category bumps cost more — you'll see the exact options at the payment step.
Can I edit my ad after posting?: Yes. Open it from Dashboard → My listings → Edit. Major edits (changing the category, price by >25%) re-enter moderation.
My ad was rejected. Why?: The most common reasons are: prohibited items, watermarks on photos, contact info in the body (use the messaging system instead), or duplicate listings. You'll get a specific reason by email.

How do I contact a seller?: The Message seller button on every listing. Don't share phone numbers or addresses until you've agreed terms.
Can I get a refund?: Spotbly is a peer-to-peer marketplace — we don't hold the money or guarantee the item. That said, if a listing was fraudulent we'll act on it; see the safety page for what to do.
What does the Verified tick mean?: The seller has confirmed their email address. It's a baseline trust signal, not a guarantee — always still inspect items in person.

I forgot my password: Use the Forgot password link on the login page. A reset email arrives within a minute.
How do I delete my account?: Dashboard → Privacy → Delete account. Your listings come down, your messages are anonymised, your data is purged within 30 days.

Email support@spotbly.co.uk. Replies usually arrive within one working day. We're based in the UK; we don't use overseas call centres.